Christmas Goodies

Wow - I have been stunned, amazed, and chuffed to bits by the overwhelming support from my customers over the last few weeks. I don't think I've ever had so many sales and I'm LOVING it.

It's especially gratifying when customers come back for repeat orders. What a confidence boost!

Thank you, thank you, thank you.... and I do hope all the recipients of the goodies are pleased with their gifts. I honestly think there is something really special about receiving something that has been handmade, rather than churned out in a factory. And handmade jewellery is an especially lovely gift (but then, I would say that wouldn't I?).

Remember all of my handmade jewellery is sent gift wrapped, and ready to give (but lovely to keep!). Most items come in white recycled card gift boxes, padded with tissue paper, and tied with red ribbon.

I'm at the post office every day at the moment, and send all of my parcels first class recorded post.

But we're nearing the end of the Christmas period, so I thought I'd better give you a heads up of my last order dates for Christmas presents.

I'm closing shop for a the festive period at the end of Tuesday 18th December.

I'll be back again, freshly stocked and ready for action in 2013. (crikey - 2013!) My Valentines range is already being planned.

Christmas Postage Dates

Well it's that time again. I've already started panicking about Christmas approaching way too quickly. Since having the kids, gone are the days when a last minute dash on Christmas Eve cuts it (or is even logistically possible). So I thought it was also about time I let you all know about postage dates.

Just think how good it'll be to get those Christmas gifts done and dusted? And how gorgeously smug you will feel.

If you're in the UK you need to get your order in by 19th December. If it's a custom order, such as fingerprint jewellery you will ideally need to get your order in by 28th November - eek that's next Monday!! Remember I post out first class recorded for most packages, and Special Delivery for custom goodies, or those costing above £30.

For my lovely customers in the US your order needs to be with me by 8th December. And if you're buying from right on the other side of the world in Australia, you'll need to order by 4th December.

After the chaos caused by the snow and certain customs centres (you know who you are NY!) to deliveries last year my advice is get it ordered early!!

Good luck - and happy shopping!

Post

Christmas was a busy time in the Red Bird shops, and I sometimes felt like I spent most of my time in the HUGE post office queue - which made it all the more gutting when I found out that at least 3 of my lovingly handmade jewellery packages had gone AWOL. I felt terrible - especially knowing that they were gifts and I was disappointing not only my customer, but the intended recipient too.

Grrrr it's just so frustrating! I wish I could hand deliver everything.

One of the parcels was off to the US - where the increased security measures are adding WEEKS onto the delivery times.

But even within the UK there were problems. Luckily the items that went astray were things I could re-make, and I had the supplies available. So when it was clear after a few weeks that they really weren't going to turn up I re-made them, re-packaged them and re-sent them! Not ideal given the cost of silver at the moment.

The worst thing is relying on a service, and not being able to do anything about it. Selling online means I have to post items - a courier service just isn't cost effective. And I know that customers need to know their purchase is going to get there. The Royal Mail themselves sent me a document showing research that demonstrated that -

• Successful delivery of goods is a key driver to repeat purchase.

• A poor delivery experience can be a barrier to using a retailer in the future and can generate negative word-of-mouth feedback.

Great - thanks for that Royal Mail - you're the one who is letting me down!!

After doing a fair bit of thinking, and researching, I have come to the conclusion that the only thing I can do is to send all of my items by registered post. Whilst this doesn't make them get to my customers any sooner, it does mean that they are slightly more trackable, and hopefully if they go astray they can possibly (but not always) be located.

This is now my default postal option in the shops, although I haven't increased the postal prices on existing listings in the shop. I think it will be an extra cost I have to accept, and will add these costs in as new items are listed. However, I know that for some people recorded delivery is really inconvenient - for example if you are out all day - in these cases do email me, and we can sort something else out.

I am also offering Special Delivery for those extra special parcels, which should enable next day delivery (where the item is not made to order!). Fingers crossed the post seems to be back to normal now, and is delivering on time - but I'm not taking any chances!